Frequently Asked Questions
Everything you need to know about your Sprayground order and products.
How long does shipping take for my Sprayground order?
Standard domestic shipping typically takes 3 to 7 business days. International shipping times vary by destination, usually ranging from 7 to 14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We accept returns on unused items in their original packaging with all tags attached within 30 days of purchase. Please note that limited edition drops and final sale items are not eligible for return.
Are Sprayground backpacks waterproof?
Our bags are crafted with durable, water-resistant vegan leather and high-performance fabrics designed to withstand the elements, though they are not fully submersible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
How do I care for and clean my backpack?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this may damage the custom prints and hardware.
How can I verify that my Sprayground product is authentic?
Every authentic Sprayground bag features a unique holographic hangtag and internal branding. To guarantee authenticity, always purchase directly from our official website or authorized retailers.